14 September 2026
On why "we tried that with someone else" is never evidence that a reasonable adjustment won't work this time.
You shouldn't dismiss an adjustment request just because it hasn't worked for someone else.
People experience barriers differently. The question isn't whether an adjustment works for everyone - it's whether it might remove a barrier for the person asking for it.
What failed for one person might be exactly what another needs. And sometimes the problem wasn't the adjustment itself, but how it was introduced, supported or reviewed.
We should try things, agree what success looks like and check whether they're helping. But "we tried that with someone else" isn't evidence that it won't work this time.
Adjustments are individual - decisions about them need to be too.